Barnsbury Joinery privacy policy
The Barnsbury Joinery privacy policy explains what data we collect, how we use it, your rights under UK GDPR, and how to contact us about your information.
This privacy policy explains how Barnsbury Joinery, the flagship London studio of The Barnsbury Group, collects, uses and protects the personal information you share with us through barnsburyjoinery.com. We are based at Low Profile House, 94 Vale Road, London N4 1PZ, and we provide survey, restoration, repair and bespoke fitted joinery across London and the South East, along with supply‑only made‑to‑measure joinery across the rest of the UK.
We take the privacy of everyone who contacts us seriously. This policy sets out, in plain terms, what we do with your data, the lawful basis on which we hold it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If anything here is unclear, you are welcome to get in touch using the contact details at the end of this page.
What information we collect
We only collect the information we need to respond to your enquiry and to provide our joinery services. When you contact us, this typically includes the details you choose to give us and nothing more.
Through our website enquiry forms we may collect your name, email address, telephone number, the address or location of the property you are asking about, and any details you provide about the work you are considering, such as the type of windows, doors or fitted joinery involved.
When you email us directly or telephone us, we collect the contact details you use and the content of your message or conversation so that we can reply and keep an accurate record of your project.
If you go on to become a client, we may also hold information relating to the survey, quotation and the work carried out, including measurements, correspondence and any notes needed to complete the project to the agreed specification.
We do not knowingly collect information from children, and our services are aimed at property owners, managers and professionals rather than individuals under the age of 18.
How we use your information
We use the information you provide to respond to your enquiry, to arrange and carry out surveys, to prepare quotations, and to plan and deliver the restoration, repair or bespoke joinery work you have asked us to undertake.
We also use your details to communicate with you about your project, to answer questions, to schedule visits and installations, and to keep you informed about the progress of your work.
Where you have an ongoing or completed project with us, we may use your information to provide aftercare, to respond to any follow‑up questions, and to meet our record‑keeping and legal obligations.
We do not sell your personal information to anyone, and we do not use it for automated decision‑making or profiling.
Our lawful basis for processing
Under UK GDPR we must have a lawful basis for processing your personal information. The bases we rely on depend on the circumstances in which we hold your data.
For responding to enquiries and preparing quotations, we rely on taking steps at your request prior to entering into a contract. Where you engage us for work, we rely on the performance of our contract with you.
For keeping records required by law, such as those relating to accounting and tax, we rely on our legal obligations.
Where we hold information beyond these purposes, for example to follow up on a project or to improve our service, we rely on our legitimate interests in running and developing our business, balanced against your rights and reasonable expectations.
Where we rely on consent, for example for optional analytics cookies, you are free to give or withdraw that consent at any time.
Cookies and analytics
Our website uses cookies only where they are needed and, in the case of analytics, only with your consent. When you first visit barnsburyjoinery.com you will see a cookie banner that lets you accept or decline non‑essential cookies.
We use Google Analytics 4 to understand how visitors use our site so that we can improve it. Google Analytics 4 is loaded only after you give consent through the cookie banner. No analytics cookies are set before you consent, and if you decline, no analytics tracking takes place.
Any strictly necessary cookies required for the website to function may be set without consent, as permitted under UK law, but these do not track you for analytics or marketing purposes.
You can change your cookie preferences at any time through the banner or by clearing cookies in your browser. Declining analytics cookies will not affect your ability to use the website or to contact us.
Data sharing
We keep your information within Barnsbury Joinery and The Barnsbury Group, and we only share it with others where it is necessary to provide our services or where we are required to do so by law.
We may share limited information with trusted service providers who help us operate, such as our website host, email provider and analytics provider, and with professional advisers such as accountants where relevant. These providers act on our instructions and are bound to keep your information secure.
Where a project involves colleagues within The Barnsbury Group or approved specialists working on our behalf, we may share the details needed to complete the work.
We will disclose information to public authorities, regulators or courts where we are legally obliged to do so. We do not otherwise share, rent or sell your personal information to third parties.
How long we keep your data
We keep your personal information only for as long as we need it for the purposes set out in this policy, or for as long as the law requires.
Enquiries that do not proceed to a project are generally held for a limited period so that we can respond to any follow‑up, after which they are deleted or anonymised.
Where you become a client, we retain project and correspondence records for a longer period so that we can provide aftercare and meet our contractual, accounting and legal obligations. Records required for tax and accounting purposes are kept for the period set out in UK law.
When information is no longer needed, we delete it securely or anonymise it so that it can no longer be linked to you.
Your rights
Under UK GDPR and the Data Protection Act 2018 you have a number of rights over your personal information, and we will always help you to exercise them.
You have the right of access, meaning you can ask for a copy of the personal information we hold about you. You have the right to rectification, so you can ask us to correct information that is inaccurate or incomplete.
You have the right to erasure, allowing you to ask us to delete your information where there is no longer a lawful reason for us to keep it. You have the right to object to certain processing, including processing based on our legitimate interests.
You also have the right to restrict processing in some circumstances, the right to data portability where processing is based on consent or contract, and the right to withdraw consent at any time where we rely on it.
To exercise any of these rights, please contact us using the details below. We will respond within the timescales set by law. If you are not satisfied with how we handle your information, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.
Keeping your information secure
We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.
Access to your data is limited to those who need it to carry out their work, and we review our practices to keep them appropriate to the information we hold. While no system can be guaranteed to be completely secure, we take reasonable steps to safeguard the details you share with us.
Updates to this policy
We may update this privacy policy from time to time to reflect changes in our practices, our services or the law. Any changes will be posted on this page with a revised effective date.
We encourage you to review this policy periodically so that you are aware of how we handle your information. Where changes are significant, we will take reasonable steps to bring them to your attention.
Effective date: 2018
How to contact us about your data
If you have any questions about this privacy policy, or if you wish to exercise any of your rights, please get in touch with us.
You can write to us at Barnsbury Joinery, Low Profile House, 94 Vale Road, London N4 1PZ, or contact us through the enquiry form on our website. We will be glad to help with any request relating to the personal information we hold.
If you would like to discuss your windows, doors or bespoke joinery at the same time, you are welcome to request a survey and we will arrange to visit your property.
A studio of The Barnsbury Group
Barnsbury Joinery is the flagship studio of The Barnsbury Group, a second‑generation heritage joinery house. Established in London in 1987, it makes bespoke joinery by hand and carries the parent voice for the family of studios.
